Lina H
Colombia
$ 2,100-$ 5,100/month
8 yrs exp
Skills
- User Support
- Full Cycle Sales
- Attention to Detail
- Communication
Lina H
Colombia
$ 2,100-$ 5,100/month
8 yrs exp
Skills
Customer Success
-Cultivate and foster healthy customer relationships through proactive engagement and personalized interactions. -Advocate for customers' needs and concerns, ensuring their voices are heard and addressed. -Conduct thorough evaluations and analyses of customer needs to identify opportunities for improvement and tailored solutions. -Build trust and transparency with clients by consistently delivering on promises and maintaining open lines of communication. -Proactively anticipate and address customer expectations to exceed satisfaction levels. -Collaborate with cross-functional teams to align customer needs with business objectives. -Implement customer feedback mechanisms to continuously improve products and services. -Develop and execute customer retention strategies to maximize long-term satisfaction and loyalty.
Business development manager - team lead at cisco
-Provide mentorship and offer technical guidance for clients of all sizes, tailored to their specific needs. -Exceed KPI goals by implementing cutting-edge sales strategies effectively. -Cultivate and nurture healthy customer relationships. -Advocate for customers, ensuring their needs are met and prioritized. -Evaluate and analyze customer needs to provide tailored solutions. -Identify adoption and utilization requirements for optimal customer satisfaction. -Foster trust and transparency with clients through open communication and reliable service. -Facilitate smooth onboarding processes for new clients, ensuring a seamless transition and positive experience.
Technical customer service- team lead
Provided technical assistance and made sales recommendations based on the customers needs Build an outstanding customer experience for each interaction. Encouraging Customers to Upgrade their Products Promoting Customer Loyalty to increase retention and renewal Exceeding successfully KPI´s goals through cutting-edge sales strategies implementation.