Coordinated cross-functional IT teams through Agile Scrum, enhancing collaboration and optimizing project delivery. Led Gen AI and RPA projects, reducing manual workload and increasing operational efficiency. Designed data visualization and reporting solutions using Platform Analytics, enabling strategic decision-making.

Oversaw end-to-end IT project execution, ensuring on-time delivery and strategic alignment. Established ITIL-aligned service desk operations, improving response efficiency and service reliability. Created dynamic Tableau and Power BI dashboards, strengthening data analysis and business intelligence capabilities. Redesigned operational workflows, refining documentation and eliminating inefficiencies. Directed quality assurance processes in software development, enforcing compliance with established standards.

Managed IT projects, ensuring timely delivery and alignment with organizational goals, resulting in improved service efficiency and stakeholder satisfaction. Directed process and policy management, fostering operational consistency and continuous improvement in IT functions.