Led alignment between business and technology areas during a cloud ERP implementation. Tracked tasks and backlogs using Scrum, ensuring on-time delivery despite high customization demands per client.

Led AWS cloud migration programs for HSBC México and Seguros Monterrey NYL (AWS Data migration, Mexico scope). Led alignment across 30+ business and technology stakeholders on two concurrent accounts. Tracked and updated executive dashboards with 10 key KPIs, supporting C-level decision-making. Documented processes and supported compliance: the Seguros Monterrey Tax project audit closed with no critical observations, and I supported an internal compliance review at HSBC México. Coached Product Owners and Business Analysts toward consistent sprint delivery. Managed a portfolio of 5 concurrent PODs, tracking timelines and deliverables.

Led alignment across 30+ stakeholders during the UAT process for financial platforms. Tracked and resolved reported incidents within a 15-day resolution cycle.

Managed projects and delivery.

Managed fintech and payment solutions projects.

Designed and tracked process improvement roadmaps aligned with operational and human capital objectives. Coordinated and delivered training programs focused on capability building for companies in transition.

Coordinated the HP Store retail model rollout across LATAM, including the order management scheme, logistics, and processes with regional teams. Prepared documentation and defined KPIs for the migration of the Partner Sales Support operation to HP's shared-services hub in Costa Rica, tracking performance and representing the region in semiannual reviews thereafter.