Supported Dutch- and English-speaking customers through chat, email and phone in a fast-paced online-gaming environment. Investigated account, service and payment-related questions, identified the underlying issue and explained processes and next steps clearly. Owned cases through documentation, follow-up and escalation, providing relevant context to other teams while keeping customer communication clear. Prioritized urgent or sensitive cases, maintained accurate case notes and followed operational and compliance-focused procedures. Shared knowledge and helped newer colleagues understand recurring support cases, workflows and customer-service standards.

Delivered professional live customer-facing service to an international audience in a regulated, time-sensitive environment. Communicated clearly while following strict operational and compliance procedures and working with multiple digital systems.

Warehouse worker and order picker.

Handled high-volume Dutch phone support, explaining public-service procedures and next steps in a calm and structured way. Resolved questions using accurate information, clear communication and consistent documentation.

Junior Environment Artist / Creative Production.