• As a sales development representative I was in charge to qualify potential prospects by discovering their business needs, overcoming objections in order to create a sale opportunity • Dealing with objections with prospects. • Entering customer information into our CRM tools. • 110 outbound calls per day. • 50% conversion rate.

• Reviewing quality specifications and technical design documents to provide timely and meaningful feedback. • • Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers. • Calibration sessions. • • Training and Coaching • Improving Overall Contact Center efficiency.