Handle inbound customer calls in English, resolving inquiries and managing cases within the Genesys Cloud platform. Maintain quality and customer satisfaction (CSAT) metrics within a high-volume contact center environment.

Provided phone support in English to international customers. Managed incidents and tracked cases in compliance with established procedures (SOPs).

Delivered online Spanish classes for children and adults residing in the United States. Designed lesson plans and adapted teaching methodologies to suit different age groups and proficiency levels.

Managed reservations, handled check-in/check-out procedures, and provided exceptional guest services to domestic and international visitors in both English and Spanish. Handled international phone calls and coordinated logistics across multiple hotel departments to ensure seamless operations.

Led coffee tours, hiking excursions, mountain biking trips, and latte art workshops for both domestic and international groups. Communicated fluently in English with foreign tourists to deliver high-quality visitor experiences.

Managed front desk operations, cash handling, reservations, and night audits of daily transactions. Served as the primary bilingual contact (English/Spanish) for international guests from diverse backgrounds.