Provide outstanding customer service over the phone, email correspondence, and text messages to build complete cases for the law firm. Enhance client satisfaction by providing timely and accurate administrative support as a virtual assistant. Collaborate with team members remotely to ensure seamless execution of projects and tasks. In charge of updating client records, entering data, requesting medical records, and opening insurance claims. Assist with other tasks required by the case manager. Assist coworkers and staff members with special tasks with urgency. Execution of documents in PDF or Word following the office guidelines to send via fax, email, or mail

• I have experience teaching online English at advanced and intermediate levels

• I supported law firms, medical clinics, and other professional offices by providing high-quality virtual receptionist and answering services. Responsible for directing calls to the appropriate attorney, paralegal, or staff member, booking appointments, processing payments, and taking detailed messages. Handled lead intake by completing forms and questionnaires, and performed various administrative tasks to support client operations efficiently and professionally.

• I provided accurate and culturally sensitive interpretation services for diverse clients across the United States, including emergency services (911, 311), airport personnel, immigration officers, social workers, law firms, insurance companies, and various other organizations. Facilitated clear communication to ensure understanding and support in high-stakes and sensitive environments.

• Customer Service & Collections Lead Agent at Main Street Renewals Led customer service and collections efforts for both invoice and non-voice accounts, ensuring timely resolution and maintaining high customer satisfaction. • Case Analyst & Customer Service Representative at Morgan & Morgan Law Firm Managed case-related inquiries and provided comprehensive customer service support to clients, assisting with case updates and documentation. • Authorizations Representative, Customer Service & Purchasing Agent at Home Warranty of America Handled warranty claims for tenants, processed payment authorizations, managed vendor purchases, and assisted with contract administration to support efficient service delivery and maintain strong vendor relationships. Played an integral role within both the Authorizations and Purchasing departments, ensuring accurate approvals and timely procurement for warranty services.

• Escalation Specialist, Customer Service & Travel Agent at Expedia US Managed and resolved complex escalation calls, ensuring prompt and effective solutions to high-priority customer issues. Recognized for outstanding performance and leadership, leading to assignments supporting teams in both the United States and the Philippines. Served as a Travel Specialist using Sabre and Amadeus GDS platforms to efficiently book and manage travel arrangements. Acted as Mentor/Lead Agent, Call Analyst, and Customer Service Representative, providing training and support to improve team performance and customer satisfaction. Delivered international customer support across multiple time zones, adapting to diverse client needs in fast-paced environments.