Simera Professional Key (SPK)

Nicolas C

Colombia

Incident Coordinator / Administrative Assistant

$ 2,000/month

3 yrs exp

Skills

Account Management
Adobe Illustrator
Career Management
Cash Management
Content Management
Customer Service
Google Analytics
HR Management
HubSpot
IT Management
Management
Problem Solving
Risk Management
Talent Management
Team Management
Vendor Management
Ad Management
BI Reporting
Bitrix24
Brand Management
Calendar Management
Canva
Canvas
CapCut
Case Management
ClickUp
Commercial Strategist
Cost Management
CRM Management
Customer Success
Data Entry
Data Management
Database Management
Domain Management
Executive Assistance
Google Workspace
Kustomer
Marketing Coordinator
Microsoft Office 365
Microsoft Office Suite
Power BI
PR Management
Reporting
Retail Management
Sales Specialist
Shopify
Social Media Marketing
Staff Management
Virtual Assistance
Zapier
Zapper
Travel Coordination
Lead Management
Follow-up
Meeting Coordination
Database Entry
Excel
Problem-Solving
Organization
File Organization
Bid Management
Managment
Google Calendar
Coordination
Remote Team Coordination
PowerBI
Document Management
Customer Service Specialist
Client Management
Microsoft Office
Customer Service Rep
Probelm Sloving
Problem Solver
virtual assitant
Lean management
team coordination
executive assistant
Customer Service Chat
Hubspot
Problem-Solving:
Customer services
Problem-solving.
Procurement management
customer service,
Customer Service Agent
Time and Calendar Management
Media Management
Client Support
Time/ Priority Management
Google Workspace Suite
Country Management
Virtual Assistant Skills
Plant Management
Problem - solving
Catalog Management
Calendar and Task Management
Googleworkspace
Task Coordination
Virtual Assistant
Customer Support Specialist
Patient Support
Calendar & Inbox Management
Clear and Professional Communication
ESG Reporting
HR managment
ERP Management
Customer serve
P&L Management
Legal Document Management
BPO management
management
Scheduling & Coordination
CRM Tool Management
Professional Communication
• Cross-functional Communication
Deadline Management
Problem Saving
Master Data Management
Professional Written Communication
virtual asssitant
Click Up,
o Problem-Solving
Follow ups
CMS/CRM Management
Google Analytics (GA4)
DNS Management
Scheduling Coordination
Debt Management
Google Ads & Analytics
Metadata Management
SLA Management
Content Calendar Management
KPI Reporting
RAID Management
Legal Client Support
coustomer service
Tme Management
Proble solving
Basic Microsoft Office
Program Coordination
Commercial Strategy
Technical Coordination
calendar managment
Customer Success Lead
Google Suite/Workspace
Professional Liaison and Communication
Customer service
Documentation management
7. Data Entry
SLE management
Calander management
HR Reporting
Defect Management
SaaS Customer Success
data managerment
Exel
3. Problem-Solving
Senior Executive Assistant
Google Data Analytics
Hub Spot
File Organisation
Executive assistant
Team Coordination re
Virtual Assistant,
Email & Calendar Management
Remote Executive assistant
Customer.io
Problem solving
SDR Management
Talent Coordination
NDT Coordination
Claims Coordination
Bug Reporting
Diary & Calendar Management
Cross-Functional Communication
Task and priority management
Curtomer Service
HRIS Management
Event & Meeting Coordination
Data management
HR management
Document management
Virtual assistsn
CRM Data Management
Professional communication
SKU management
Google Analytics / GA4
Excecutive assistance
Leave management
12. Virtual assistant
document management
Denial Management
Executive assistnt
Calendar & Diary Management
Micrsoft Office
Case Coordination
google workplace
Data Managment
Costumer Service
Customer service.
B2B Client Support
vistual assistant
RFP Management

Nicolas C

Colombia

Incident Coordinator / Administrative Assistant

$ 2,000 /month

Part Time: $ 1,350/month

3 yrs exp

Skills

Account Management
Adobe Illustrator
Career Management
Cash Management
Content Management
Customer Service
Google Analytics
HR Management
HubSpot
IT Management
Management
Problem Solving
Risk Management
Talent Management
Team Management
Vendor Management
Ad Management
BI Reporting
Bitrix24
Brand Management
Calendar Management
Canva
Canvas
CapCut
Case Management
ClickUp
Commercial Strategist
Cost Management
CRM Management
Customer Success
Data Entry
Data Management
Database Management
Domain Management
Executive Assistance
Google Workspace
Kustomer
Marketing Coordinator
Microsoft Office 365
Microsoft Office Suite
Power BI
PR Management
Reporting
Retail Management
Sales Specialist
Shopify
Social Media Marketing
Staff Management
Virtual Assistance
Zapier
Zapper
Travel Coordination
Lead Management
Follow-up
Meeting Coordination
Database Entry
Excel
Problem-Solving
Organization
File Organization
Bid Management
Managment
Google Calendar
Coordination
Remote Team Coordination
PowerBI
Document Management
Customer Service Specialist
Client Management
Microsoft Office
Customer Service Rep
Probelm Sloving
Problem Solver
virtual assitant
Lean management
team coordination
executive assistant
Customer Service Chat
Hubspot
Problem-Solving:
Customer services
Problem-solving.
Procurement management
customer service,
Customer Service Agent
Time and Calendar Management
Media Management
Client Support
Time/ Priority Management
Google Workspace Suite
Country Management
Virtual Assistant Skills
Plant Management
Problem - solving
Catalog Management
Calendar and Task Management
Googleworkspace
Task Coordination
Virtual Assistant
Customer Support Specialist
Patient Support
Calendar & Inbox Management
Clear and Professional Communication
ESG Reporting
HR managment
ERP Management
Customer serve
P&L Management
Legal Document Management
BPO management
management
Scheduling & Coordination
CRM Tool Management
Professional Communication
• Cross-functional Communication
Deadline Management
Problem Saving
Master Data Management
Professional Written Communication
virtual asssitant
Click Up,
o Problem-Solving
Follow ups
CMS/CRM Management
Google Analytics (GA4)
DNS Management
Scheduling Coordination
Debt Management
Google Ads & Analytics
Metadata Management
SLA Management
Content Calendar Management
KPI Reporting
RAID Management
Legal Client Support
coustomer service
Tme Management
Proble solving
Basic Microsoft Office
Program Coordination
Commercial Strategy
Technical Coordination
calendar managment
Customer Success Lead
Google Suite/Workspace
Professional Liaison and Communication
Customer service
Documentation management
7. Data Entry
SLE management
Calander management
HR Reporting
Defect Management
SaaS Customer Success
data managerment
Exel
3. Problem-Solving
Senior Executive Assistant
Google Data Analytics
Hub Spot
File Organisation
Executive assistant
Team Coordination re
Virtual Assistant,
Email & Calendar Management
Remote Executive assistant
Customer.io
Problem solving
SDR Management
Talent Coordination
NDT Coordination
Claims Coordination
Bug Reporting
Diary & Calendar Management
Cross-Functional Communication
Task and priority management
Curtomer Service
HRIS Management
Event & Meeting Coordination
Data management
HR management
Document management
Virtual assistsn
CRM Data Management
Professional communication
SKU management
Google Analytics / GA4
Excecutive assistance
Leave management
12. Virtual assistant
document management
Denial Management
Executive assistnt
Calendar & Diary Management
Micrsoft Office
Case Coordination
google workplace
Data Managment
Costumer Service
Customer service.
B2B Client Support
vistual assistant
RFP Management

Experience
Education

Incident Coordinator / Administrative Assistant

Coates

March 2026 - present

Coordinated daily operational activities, ensuring timely follow-up on tasks, incidents, and internal requests. Managed documentation, records, and administrative reports while maintaining accurate and organized information. Scheduled meetings, coordinated calendars, and facilitated communication between teams and stakeholders. Monitored ongoing cases and provided regular status updates to ensure efficient resolution and workflow continuity. Assisted with process organization, task prioritization, and administrative support for operational teams. Maintained professional communication with clients and internal departments, addressing inquiries and providing timely assistance.

Customer Support, Team Supervisor, Executive Assistant

Teleperformance

December 2024 - March 2026

Supervised a small team of agents, monitoring performance and providing coaching to improve service quality. Organized and led daily team meetings to align objectives and resolve operational challenges. Managed high volumes of calls and chat interactions for U.S.-based clients with professionalism. Handled account updates, billing, and technical assistance with accuracy. Assisted customers in selecting and purchasing services, consistently achieving sales targets. Coordinated escalated cases between departments to ensure timely resolution. Strengthened multitasking skills by navigating multiple systems and supporting both clients and team members simultaneously. Maintained accurate documentation and operational follow-up, balancing customer support, team assistance, reporting, and multiple priorities simultaneously.

Administrative & Sales Assistant

Pepeleria Gamboa

January 2024 - December 2024

Oversaw daily administrative tasks including schedule coordination and filing. Managed cash register operations, reconciliations, and invoice preparation. Designed promotional materials and supported basic marketing initiatives. Assisted with customer inquiries, product recommendations, and order processing. Maintained inventory levels and vendor communication. Created promotional materials and supported marketing initiatives, contributing to customer engagement and business visibility.

Waiter & Administrative Support

Restaurant Palos y Carbon

August 2023 - January 2024

Supported management with scheduling, payroll records, and supply tracking. Handled billing, client orders, and reservations with strong attention to detail. Coordinated daily operations between kitchen and service staff. Provided administrative assistance including vendor follow-up and inventory reports.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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