Simera Professional Key (SPK)

Veronica R

Mexico

Customer Support Center Representative | Order Management & Operations

$ 2,800/month

10+ yrs exp

Veronica is very well aligned with the Fulfillment Specialist role, bringing over 12 years in order management, supply chain, logistics, and fulfillment. At OMRON, she directly managed end-to-end fulfillment for around 30 daily orders across 15 U.S. distributors, coordinating billing, production, warehousing, shipping, urgent orders, and issue resolution. She also brings international freight experience, supplier and logistics partner coordination, KPI/SLA management, process improvement, and ha…

Skills

  • Career Management
  • Cash Management
  • HR Management
  • ISO 27001
  • IT Management
  • Logistics Management
  • Management
  • Recruiting
  • Risk Management
  • Salesforce
  • Stress Management
  • Supply Chain
  • Ad Management
  • ATS Management
  • Brand Management
  • CargoWise
  • Case Management
  • Cost Management
  • Costs Management
  • CRM Management
  • ISO 9000
  • ISO 9001
  • IT Recruiting
  • Microsoft Office 365
  • Microsoft Office Suite
  • PR Management
  • Sales Order Management
  • Crisis Management
  • Process Improvement
  • Team Leadership
  • Bid Management
  • Managment
  • Microsoft Suite
  • Microsoft Office
  • IT Operations
  • Recuiting
  • Work Order Management
  • Global Team Leadership
  • Salesforce / CRM
  • ERP Management
  • P&L Management
  • management
  • Process Improvement(SOPs)
  • B2B Management
  • DNS Management
  • KPI Management
  • Order Management
  • SLA Management
  • HOA Management
  • ISO 45001
  • Tme Management
  • UAT Management
  • HR Operations
  • Salesforce CRM
  • Operations
  • Crises Management
  • Operation
  • Microsoft office suite
  • BPO Operations
  • Senior Operations
  • API Management
  • Offer management
  • GTM Operations
  • Salesforce (CRM)
  • Advanced Microsoft Office Suite
  • SDR Management
  • Corrosion Management
  • operation
  • Claims Management
  • Payer Management
  • Process Improvement;
  • Micrsoft Office
  • Cargowise

Veronica R

Mexico

Customer Support Center Representative | Order Management & Operations

$ 2,800 /month

10+ yrs exp

Veronica is very well aligned with the Fulfillment Specialist role, bringing over 12 years in order management, supply chain, logistics, and fulfillment. At OMRON, she directly managed end-to-end fulfillment for around 30 daily orders across 15 U.S. distributors, coordinating billing, production, warehousing, shipping, urgent orders, and issue resolution. She also brings international freight experience, supplier and logistics partner coordination, KPI/SLA management, process improvement, and ha…

Skills

  • Career Management
  • Cash Management
  • HR Management
  • ISO 27001
  • IT Management
  • Logistics Management
  • Management
  • Recruiting
  • Risk Management
  • Salesforce
  • Stress Management
  • Supply Chain
  • Ad Management
  • ATS Management
  • Brand Management
  • CargoWise
  • Case Management
  • Cost Management
  • Costs Management
  • CRM Management
  • ISO 9000
  • ISO 9001
  • IT Recruiting
  • Microsoft Office 365
  • Microsoft Office Suite
  • PR Management
  • Sales Order Management
  • Crisis Management
  • Process Improvement
  • Team Leadership
  • Bid Management
  • Managment
  • Microsoft Suite
  • Microsoft Office
  • IT Operations
  • Recuiting
  • Work Order Management
  • Global Team Leadership
  • Salesforce / CRM
  • ERP Management
  • P&L Management
  • management
  • Process Improvement(SOPs)
  • B2B Management
  • DNS Management
  • KPI Management
  • Order Management
  • SLA Management
  • HOA Management
  • ISO 45001
  • Tme Management
  • UAT Management
  • HR Operations
  • Salesforce CRM
  • Operations
  • Crises Management
  • Operation
  • Microsoft office suite
  • BPO Operations
  • Senior Operations
  • API Management
  • Offer management
  • GTM Operations
  • Salesforce (CRM)
  • Advanced Microsoft Office Suite
  • SDR Management
  • Corrosion Management
  • operation
  • Claims Management
  • Payer Management
  • Process Improvement;
  • Micrsoft Office
  • Cargowise

Customer Support Center Representative | Order Management & Operations

OMRON INDUSTRIAL AUTOMATION
January 2019 - December 2024

Managed the end-to-end fulfillment of approximately 30 daily orders for 15 US distributors, coordinating billing, production, warehousing, and shipping. Coordinated with internal departments (Production, Warehouse, Logistics) to resolve exceptions, prioritize urgent shipments, and minimize delays. Monitored operational KPIs/SLAs and implemented corrective actions to mitigate service-level incidents. Designed and delivered onboarding and mentorship programs for 10 new hires regarding workflows, SOPs, and ERP usage (Oracle JDE and Navigator).

Operations Manager

SEA CARGO LOGISTICS
January 2016 - December 2018

Led a 5-person team responsible for executing ~200 international freight operations per month. Designed and implemented a new communication and handoff process between Sales and Operations, reducing order transfer errors by 15%. Supervised compliance with operational KPIs and drove improvements in efficiency, service quality, and profitability. Spearheaded recruitment, onboarding, and training processes for the operations team.

Customer Service Representative | Logistics & Order Fulfillment

GEODIS FREIGHT FORWARDING
January 2013 - December 2016

Coordinated import and export operations, aligning global suppliers, logistics partners, and corporate clients. Achieved 100% compliance with operational KPIs registered in CargoWise. Supported internal quality audits aligned with ISO 9001 and OHSAS 18001 certifications.

Inside Sales Representative

GEODIS FREIGHT FORWARDING
January 2012 - December 2013

Identified B2B business opportunities through market research and cold prospecting. Managed and maintained the customer pipeline using Salesforce CRM. Coordinated the transition of new accounts to the Operations department, ensuring accurate transfer of requirements.

Smart Scores

Communication
95
Role Fit
88
Adaptability
85
Problem-solving
82
Simera English
92
Professional Presence
90
Drive/Initiative
90

Smart Skills

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