Led the end-to-end project lifecycle and client onboarding for 7 concurrent accounts, serving as the primary point of contact for progress updates and post-meeting follow-ups. Optimized ClickUp architecture to streamline internal communication, delegate tasks, and keep the team aligned on deliverables.

Manage the COO's inbox and task pipeline across 3 key accounts while generating weekly performance reports tracking client KPIs and ROAS. Additionally, coordinate the creative team on editing and multi-platform publishing, lead email marketing copywriting and scheduling, and translate high-level meeting notes into structured, actionable workflows.

Directed a diverse portfolio of recurring accounts while successfully onboarding an average of 4 new projects per month. Coordinated cross-functional teams and proactively resolved workflow blockers to guarantee strict adherence to scope, documentation, and on-time delivery.

Managed daily executive operations for the CEO, including a high-volume inbox, complex calendar scheduling, and meeting agendas. Acted as the primary operational liaison between leadership and the internal team, while converting meeting takeaways into organized, trackable workflows within ClickUp.

Managed a specialized B2B fuel and gas consumption control program tailored for small and medium enterprises. Provided end-to-end account management and customer service for both prospective and existing corporate accounts to build strong relationships and maximize client retention.