Coordinate day-to-day operations between client stakeholders, internal leads, and external creative agencies/contractors, maintaining proactive alignment on scopes and deliverables. Review agency and contractor deliverables against project briefs (SOWs), handling review cycles, feedback, and quality control before final client delivery. Organize central documentation, project dashboards, action items, and marketing assets across Google Workspace, Drive, and Slack. Track marketing deadlines, status updates, and invoicing/administrative follow-ups to keep recurring client workflows moving smoothly.

Built and maintained the central marketing operating system and SOP repository in Notion, tracking campaigns, assets, and operational workflows. Designed a vendor intake process and created a tracking database for 11 external agencies and service partners, centralizing contacts, status, and deliverables. Facilitated weekly cross-functional alignment meetings and coordinated logistics and schedules for 12+ quarterly webinars and events. Gathered operational and campaign performance data to produce recurring summaries and status reports, leveraging AI tools (Claude, ChatGPT) daily for workflow efficiency.

Coordinated content review processes and scheduled 3 recurring email newsletters (20K+ subscribers), maintaining a 30% average open rate across 36 editions. Researched industry event opportunities, coordinating outreach, vendor logistics, and promotional materials for international conferences (Gartner, HumanX, AI4). Managed a 15-story customer spotlight initiative, aligning production schedules between clients, writers, designers, and video teams. Centralized digital assets and social media collateral into organized Notion libraries for easy team access.

Provided administrative support, managed executive travel logistics, and scheduled executive thought-leadership content on LinkedIn. Authored company operational policies, onboarding guides, and standard operating procedures (SOPs) in Notion.

Maintained content calendars and coordinated social media scheduling and approvals across Twitter, Instagram, and LinkedIn.

Formatted, scheduled, and published digital content across organizational channels