Simera Professional Key (SPK)

Daria d

Dominican Republic

Remote Appointment Scheduler & Customer Service Specialist

$ 1,900/month

2 yrs exp

Skills

Active Listening
Customer Service
Appointment Setting
Inbound/Outbound Calling
Kustomer
Conflict Resolution
Complaint Resolution
Content Scheduling
Valuation Techniques
Active listening
Customer Service Excellence
Customer Service Specialist
Customer Service Rep
Guest Service Excellence
Customer service experience
Effective Listening
Customer Service Chat
Active listening,
Customer services
customer service,
Customer Service Agent
Customer Service Excellence:
Vendor Coordination
Bilingual Customer Support
Calendar & Travel Coordination
Appointment Scheduling
Customer Service Operations
Schedule Management
Customer Support Specialist
Customer Support Excellence
Customer serve
1. Customer Service Excellence
Acrtive listening
Clinical Coordination
HIPAA Awareness
active listenng
coustomer service
Scheduling Management
Customer service
Conflict resolution
Social media coordination
Customer.io
Talent Coordination
Executive Calendar Coordination
Curtomer Service
Calendar Coordination
Calendar & Meeting Coordination
3.Active listening
Appointment Selling
Case Coordination
Costumer Service
Appointment scheduling.
Customer service.

Daria d

Dominican Republic

Remote Appointment Scheduler & Customer Service Specialist

$ 1,900 /month

2 yrs exp

Skills

Active Listening
Customer Service
Appointment Setting
Inbound/Outbound Calling
Kustomer
Conflict Resolution
Complaint Resolution
Content Scheduling
Valuation Techniques
Active listening
Customer Service Excellence
Customer Service Specialist
Customer Service Rep
Guest Service Excellence
Customer service experience
Effective Listening
Customer Service Chat
Active listening,
Customer services
customer service,
Customer Service Agent
Customer Service Excellence:
Vendor Coordination
Bilingual Customer Support
Calendar & Travel Coordination
Appointment Scheduling
Customer Service Operations
Schedule Management
Customer Support Specialist
Customer Support Excellence
Customer serve
1. Customer Service Excellence
Acrtive listening
Clinical Coordination
HIPAA Awareness
active listenng
coustomer service
Scheduling Management
Customer service
Conflict resolution
Social media coordination
Customer.io
Talent Coordination
Executive Calendar Coordination
Curtomer Service
Calendar Coordination
Calendar & Meeting Coordination
3.Active listening
Appointment Selling
Case Coordination
Costumer Service
Appointment scheduling.
Customer service.

Experience
Education

Remote Appointment Scheduler & Customer Service Specialist

Remote Operations

January 2025 - present

Currently manage end-to-end appointment scheduling, calendar coordination, and confirmations for clients across US time zones. Handle high-volume inbound and outbound communications to book, reschedule, and verify appointment details with 98%+ accuracy. Maintain real-time updates in CRM and digital scheduling platforms to prevent double-booking and maximize calendar efficiency. Resolve scheduling conflicts and client inquiries promptly while delivering empathetic, professional customer service. Utilize a fully equipped home office with high-speed internet to consistently meet daily operational benchmarks and SLAs.

Call Center Customer Service Representative

Medical Insurance Services

Handled high-volume phone interactions from health plan members and providers regarding coverage, claims, and benefit verification. Adhered strictly to patient privacy regulations (HIPAA guidelines) and medical confidentiality standards during all member communications. De-escalated challenging customer situations by providing structured, clear, and efficient solutions. Maintained strong performance metrics in First Contact Resolution (FCR) and Customer Satisfaction (CSAT).

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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