Selling legal debt dispute and debt settlement programs. Follow up through email, chat, and calls with potential leads. Implementing new sales strategies to increase company performance.

Lead and coach agents in the training classroom & monitoring their progress. Use effective and creative techniques for different learning styles and modalities. Conduct interviews for new hires, new trainers & quality analysts.

Lead and coach agents in the training classroom, monitor their progress, give feedback and recommendations. Use effective and creative training techniques for different learning styles and modalities. Present and demonstrate training materials and activities in the classroom. Meet individual training performance goals. Support and collaborate with Operations to transition agents from training to production, ensuring they are competent and ready. Stay updated on product knowledge for each account by taking calls, attending meetings, and observing agents. Communicate effectively with managers, peers, clients, and other groups. Support Instructional Design team in creating and updating training materials for various delivery methods. Evaluate the effectiveness of training programs using feedback methods and suggest improvements based on results. Recommend changes to curriculum based on internal customer feedback and Training Needs Analysis. Contribute to continuous learning culture by staying engaged on changes, releases, policies, processes, and procedures. Conduct interviews for new hires, trainers, and quality analysts. Mentor new trainers.

Managed outbound and inbound sales for home improvements. Generating leads with cold & warm customers. Following up with contractors based on home improvements.

Worked as an outbound sales representative for nine months, selling home improvement services and products. Conducted warm and cold calls to potential and existing customers, inquiring about their home improvement needs and satisfaction. Generated leads by identifying customers who were interested in home improvement projects and matching them with suitable contractors. Cross-sold and upsold home improvement services and products, such as roofing, flooring, painting, landscaping, etc. Processed payments over the phone using secure methods and software. Followed up with contractors and customers by email or phone to ensure quality service and customer satisfaction. Made an average of 220 to 250 calls per day, both warm and cold. After 9 months due to account necessity, I got promoted as Sales Trainer.

Providing tech support to cable, internet, and phone services. Retaining clients by offering new offers. Providing high customer service satisfaction.

I have extensive previous job experience as a customer service representative. Provided tech support for cable internet and phone services for a USA provider. Being Promoted as Premier Retention agent and achieved the highest performance in my team by retaining customers. Possess excellent communication and problem-solving skills. Demonstrate a strong work ethic and a customer-oriented attitude.

Promoted and sold hotel packages to increase revenue and customer satisfaction. Troubleshooting customers' issues or escalating where corresponded. Managed reservations and bilingual phone calls efficiently and courteously.

Worked as a receptionist at Casa del Sol Hotel for one year. Managed reservations and bilingual phone calls efficiently and courteously. Greeted guests and processed payments with accuracy and attention to detail. Resolved customer issues and complaints promptly and effectively. Promoted and sold hotel packages to increase revenue and customer satisfaction.