Enter orders and quotes for national and international hospitality and food dealers, distributors, designers, hotel and restaurant chains, retailers, and end users. Handle sales leads: filter, research and maintain Salesforce (CRM) database. Create logs and spreadsheets to reflect sales projections and averages; perform research and calculations to support quotations and forecasts. Translate training material from English to Spanish and support bilingual communication across teams. Manage multiple tasks in a fast-paced environment, handling challenging customer interactions with professionalism and accuracy.

Assisted 400+ customers and employees with inquiries, applications, and HR processes. Processed, checked, and entered employment applications; translated memos and training materials EN/ES. Coordinated uniforms, changed address and W-4 forms, and maintained related logs. Handled ID forms, parking stickers, payroll-related forms, and other HR logistics; ensured timely correspondence delivery.

Inbound call center representative focused on customer service and sales; quickly learned product offerings to meet customer needs. Achieved #6 in sales in the Florida region for 2002 among 300+ representatives; repeatedly awarded for high sales volume, adherence to talk-time targets, and perfect attendance. Demonstrated strong numeric aptitude and rapid decision-making to determine appropriate products and offers.

Processed contracts, delivered customer service, and supported sales activities. Transitioned to Training Department: created and translated training materials, scheduled interviews, recruited candidates, coordinated training classes, and supported HR processes (background checks, benefits explanations, ID verification). Transitioned to Sales: Sold timeshare properties, becoming one of the top sellers for the year.

Translated a wide range of documents (articles, books, legal documents) and audio translations for wire-tapped materials (e.g., DEA-related content).