Simera Professional Key (SPK)

Eithan V

Dominican Republic

Host / Customer Service Representative

$ 2,200/month

2 yrs exp

Skills

  • Active Listening
  • Customer Service
  • Customer Support
  • IT Management
  • Multitasking
  • Talent Management
  • Team Management
  • Time Management
  • Allocation Management
  • ATS Management
  • EHR Systems
  • Google Workspace
  • Microsoft Office 365
  • Microsoft Office Suite
  • Power Point
  • Slack
  • Virtual Assistance
  • Word
  • CRM Systems
  • ERP Systems
  • Excel
  • PowerPoint
  • Bid Management
  • Active listening
  • Office Management
  • Multi-task
  • Client Management
  • Microsoft Office
  • Word,
  • Multi-Tasking
  • Customer Service Rep
  • Time managment
  • Effective Listening
  • Time Management,
  • Time mangament
  • Customer Service Chat
  • Active listening,
  • Customer services
  • Time-Management
  • multi tasking
  • Wordl
  • customer service,
  • Customer Service Agent
  • Google Workspace Suite
  • customer suport
  • Googleworkspace
  • Customer service representative
  • Virtual Assistant
  • Customer serve
  • 9. Time Management
  • Acrtive listening
  • IT Customer Support
  • Escalation Management
  • active listenng
  • Calibration Management
  • coustomer service
  • Tme Management
  • UAT Management
  • Basic Microsoft Office
  • Crises Management
  • Time Management Tools
  • Google Suite/Workspace
  • Mulititask
  • Time Mangement
  • Real Time Management
  • Site Management
  • Multi tasking
  • Customer service
  • Time management
  • Ticket Management
  • Medical Virtual Assistance
  • CRM system
  • Costumer support
  • virtual assistance
  • Exel
  • 4. Multitasking
  • Virtual Assistant,
  • VIRTUAL ASSISSTANT
  • Time Management Skills
  • Zoom
  • Test Management
  • Chat Customer Support
  • Curtomer Service
  • Virtual assistsn
  • 3.Active listening
  • 8. Time mangement
  • Claims Management
  • Micrsoft Office
  • google workplace
  • Costumer Service
  • Time management.
  • Customer service.

Eithan V

Dominican Republic

Host / Customer Service Representative

$ 2,200 /month

Part Time: $ 1,950/month

2 yrs exp

Skills

  • Active Listening
  • Customer Service
  • Customer Support
  • IT Management
  • Multitasking
  • Talent Management
  • Team Management
  • Time Management
  • Allocation Management
  • ATS Management
  • EHR Systems
  • Google Workspace
  • Microsoft Office 365
  • Microsoft Office Suite
  • Power Point
  • Slack
  • Virtual Assistance
  • Word
  • CRM Systems
  • ERP Systems
  • Excel
  • PowerPoint
  • Bid Management
  • Active listening
  • Office Management
  • Multi-task
  • Client Management
  • Microsoft Office
  • Word,
  • Multi-Tasking
  • Customer Service Rep
  • Time managment
  • Effective Listening
  • Time Management,
  • Time mangament
  • Customer Service Chat
  • Active listening,
  • Customer services
  • Time-Management
  • multi tasking
  • Wordl
  • customer service,
  • Customer Service Agent
  • Google Workspace Suite
  • customer suport
  • Googleworkspace
  • Customer service representative
  • Virtual Assistant
  • Customer serve
  • 9. Time Management
  • Acrtive listening
  • IT Customer Support
  • Escalation Management
  • active listenng
  • Calibration Management
  • coustomer service
  • Tme Management
  • UAT Management
  • Basic Microsoft Office
  • Crises Management
  • Time Management Tools
  • Google Suite/Workspace
  • Mulititask
  • Time Mangement
  • Real Time Management
  • Site Management
  • Multi tasking
  • Customer service
  • Time management
  • Ticket Management
  • Medical Virtual Assistance
  • CRM system
  • Costumer support
  • virtual assistance
  • Exel
  • 4. Multitasking
  • Virtual Assistant,
  • VIRTUAL ASSISSTANT
  • Time Management Skills
  • Zoom
  • Test Management
  • Chat Customer Support
  • Curtomer Service
  • Virtual assistsn
  • 3.Active listening
  • 8. Time mangement
  • Claims Management
  • Micrsoft Office
  • google workplace
  • Costumer Service
  • Time management.
  • Customer service.

Host / Customer Service Representative

Grand Galvez Hotel
May 2026 - August 2026

Managed front-of-house guest interactions, reservation creations, modifications, and cancellations. Addressed guest inquiries regarding hotel policies, services, and amenities to ensure a positive customer experience. Handled high incoming call volumes and resolved guest issues promptly in a dynamic hospitality setting.

Spanish-English Interpreter

LanguageLine Solutions
November 2025 - May 2026

Delivered real-time Spanish-English interpretation for medical, insurance, banking, and general customer service sectors. Facilitated seamless communication between English and Spanish speakers while ensuring maximum accuracy, tone, and context. Handled sensitive and confidential customer data in strict adherence to privacy and compliance protocols. Utilized active listening and fast-paced problem-solving skills to resolve communication gaps efficiently.

Customer Service Representative / Support Coach

Verizon Wireless
September 2024 - November 2025

Resolved 20–30 daily customer inquiries regarding account management, service issues, and general support. Achieved and maintained an average Customer Satisfaction (CSAT) score of 93% in a fast-paced environment. Served as Support Coach, guiding junior representatives through complex customer interactions and escalated cases. Conducted peer coaching and training support to enhance team performance and overall service quality. Multitasked efficiently across internal databases while upholding high accuracy and compliance standards.

Smart Scores

Communication
82
Role Fit
95
Adaptability
78
Problem-solving
78

Smart Skills

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