• Managed the daily calendar, inbox, and domestic and international travel logistics for a densely scheduled executive, including detailed itinerary and preference tracking. • Managed up to the CEO, providing consistent follow-up on marketing initiatives and product development projects to keep priorities and deadlines on track. • Designed internal SOPs to streamline C-suite communication and reduce operational bottlenecks, including a workflow routing team requests through the executive assistant team before reaching ownership. • Tracked marketing team and contractor deliverables against deadlines, providing project coordination support.

• Managed the consultant's inbox, calendar, and day-to-day administrative operations, keeping priorities organized across an independent practice. • Managed project tracking, billing, and invoicing through Moxie, consolidating multiple administrative functions into a single operational workflow. • Managed up to the practice owner by providing consistent follow-up and accountability on delegated projects and deadlines, keeping priorities on schedule. • Organized and maintained a structured video training library with dedicated resources for contractor training and client-specific content. • Supported client meetings and drafted content on the owner's behalf, with select client projects increasingly moving into direct support.

• Managed a client and virtual assistant portfolio that grew from an initial 15 clients and 30 virtual assistants to 90+ clients and 130 virtual assistants over 11 months, maintaining an 85% client retention rate. • Resolved a long-standing client and virtual assistant conflict inherited from a prior manager through a structured performance improvement plan, sustaining the relationship for five months. • Built a strong client relationship with a flagship law firm client, growing the account from 15–20 virtual assistants to 30–40 over the engagement. • Managed end-to-end onboarding and offboarding for clients and virtual assistants, coordinating documentation, communication, exit interviews, and performance improvement plans. • Sourced and delivered replacement candidate profiles within three days for two unplanned virtual assistant dropouts, coordinating the hiring and interview process while maintaining client confidence. • Strengthened department-wide documentation by creating workflow diagrams used by team members and new hires.

• Migrated years of legacy client, project, and invoice data into a modern field service management platform, becoming the sole internal expert with minimal formal training. • Served as the central communication point between clients, subcontractors, and vendors, reducing client quote turnaround time from one to two weeks to three to four days. • Consolidated disconnected spreadsheets into a single system of record, giving leadership real-time visibility into project expenses, revenue, and net profit. • Streamlined technician scheduling and work order documentation, reducing rescheduling and cross-team miscommunication.

• Owned payroll for a site that scaled from approximately 400 to more than 900 employees, coordinating directly with a U.S.-based international payroll manager; initially supported the HR Manager as coordinator before transitioning to dedicated payroll ownership as the department grew. • Led Honduras-specific tax, overtime, and severance requirements and calculation logic for a new HRIS and biometric time and attendance system, working directly with the development team and reducing payroll disputes to near zero. • Directed the transition from third-party payroll processing to an in-house operation, generating average monthly savings of $6,000–$7,000. • Reduced biweekly payroll disbursement time in two phases: from as late as 6–7 PM to approximately noon while working with a third-party vendor, then to as early as 7–8 AM after transitioning payroll fully in-house. • Managed full-cycle HR support across onboarding, contracts, benefits enrollment, and offboarding, including Social Security, medical and life insurance, exit interviews, and HRIS recordkeeping. • Contributed to company policy documentation and employee culture programming as part of a small HR team, supporting policy audits, updates, and internal engagement initiatives. • Rebuilt payroll and compliance recordkeeping from the ground up, establishing organized documentation systems for government filings, employee settlements, and benefits administration.

• Conducted phone and in-person candidate screenings and pre-interview assessments while managing timesheet records for recruitment personnel.

• Provided executive assistant support to the CEO, managing calendar, scheduling, data entry, and basic bookkeeping, including bank reconciliations.

• Worked as an outbound sales agent in a BPO contact center environment.

• Sole administrative operator for a family-owned print business, simultaneously running reception, sales quoting, payroll, purchasing, deliveries, and banking. • Managed weekly cash payroll for a 5-person production team, including a custom manual attendance and sign-off system. • Owned the full accounts payable cycle, including vendor payment tracking, petty cash, and production material purchasing. • Handled client-facing quoting, deliveries, and payment collection.