Developed and executed multichannel marketing strategies to increase brand awareness and market share. Analyzed market trends, managed the marketing budget, established key performance indicators, and supported B2B sales activities. Cultivated relationships with potential strategic partners.

Overseen different areas to distribute workload, predict obstacles, and meet deadlines. Planned, coordinated, and reported projects using various softwares. Maintained effective communication with clients from Fortune 500 companies. Developed and distributed communication pieces for social media, online platforms, and email marketing.

Ensured optimal performance of the command center, strategy, and digital aspects of accounts. Coordinated the creative team, maintained effective communication with clients and other partner agencies, ensured quality and timely delivery of deliverables, and kept track of tasks and pending items.

Part of the training team, handled metrics, developed and implemented strategic plans, monitored interactions with customers, and executed sales planning. Resolved technical and billing issues and provided support for ancillary services for North America.

Resolved technical and billing issues in cellular accounts of North American population. Educated and promoted digital platforms. Supported the execution campaign of the 2G technology eradication in the United States.