Distributed merchandise in assigned areas including stickers and point-of-purchase displays (POPs). Trained staff on how to participate in promotions and assisted customers with brand activations. Ensured compliance with company policies and procedures in merchandising. Registered and notified each new business of their participation in the promotion.

Assisted customers via email and voice support with booking flights, modifying reservations, and resolving travel -related concerns. Provided detailed responses to inquiries while upselling airline amenities and services. Maintained knowledge of company policies to ensure accurate and brand -aligned customer interactions. Provided consultative support with booking flights and, hotels. Maintained up-to-date knowledge of company offerings, policies, and customer handling procedures, ensuring smooth and efficient issue resolution.

Provided efficient and detailed email and phone support. Assisted customers with account inquiries and transaction-related concerns. Troubleshot account issues, processed requests, and escalated cases when needed to maintain high customer satisfaction. Handled 100-150 inquiries per month while accurately tracking interactions in CRM systems. Took ownership of escalations and resolved issues within agreed timelines by coordinating with internal teams. Documented customer interactions and feedback to improve process efficiency.

Responded to customer inquiries via phone, ensuring accurate and timely resolution of concerns. Handled 50-100 calls monthly while documenting customer interactions and escalating complex cases when necessary. Assisted military personnel and federal employees with enrollment support. Used product knowledge to answer questions about insurance benefits and policies. Recorded detailed information in customer profiles and escalated complex cases, showcasing the ability to work with multiple platforms.

Maintains accurate count of outgoing or incoming deliveries base on invoice/ P.O. Operated pallet jacks and other equipment to load and unload trucks. Followed established guidelines and procedures for maximum regulatory compliance. Trained New Hire. Achieved key performance indicators (KPIs) of 200 trucks per month. Collaborated with senior staff to tackle work-related problems, minimizing operational downtime. Used good organizational skills to manage workload.

Supervised a team of 15-20 employees, ensuring efficiency, quality, and adherence to KPIs. Handled escalated customer concerns. Collaborating with customer service and internal teams to optimize operations. Consistently maintained a high standard of communication and service, resulting in improved team performance and operational cost reductions. Gained deep knowledge of company processes, ensuring smooth customer experience and issue resolution. Demonstrated strong problem-solving skills to resolve complex issues that arises. Reduced operational costs by 2% through process optimization and delivery automation.

Checked inventory loads against invoices/ P.O to verify the accuracy of each order. Planned driving routes based on conditions and schedules. Stayed in open communication with operations team to keep customers delivery times and changes updated. Input vehicle and delivery information into company databases. Efficiently routed deliveries by grouping them based on location, reducing the time drivers spent on deliveries.

Achieved sales goals and marketing objectives, delivered memorable customer experiences, and drove brand awareness and loyalty. Increased territory sales using diversified and targeted marketing promotions. Promoted brands by educating customers about products by offering marketing collateral, samples, and giveaways. Worked with the auditing team by auditing goods in stores to ensure they were in compliance with the quality of standards.

Reviewed outbound fulfillment processes for adherence to quality and production standards. Reported on audit findings via detailed written reports. Met with sales personnel to identify new and popular product offerings. Provided email and chat support for Amazon device-related inquiries, troubleshooting customer issues effectively. Documented interactions to identify trends and suggest process improvements. Handled customer queries and troubleshooting for Amazon devices across various platforms (phone, email, and chat). Demonstrated high ownership by resolving complex issues efficiently and proactively suggesting improvements to customer interaction processes.

Documented detailed notes in CRM system to track customer interactions. Combined active listening skills and personal communication expertise to determine the best solution for each caller. Relayed new and relevant information to customers and followed up on promises. Communicated with clients by phone, email, and chat platforms. Provided solutions, recommendations, and replacements with empathy and positive feedback. De-escalated customer complaints using specialized communication techniques.