Provided in-person and phone customer service, advising on services and resolving inquiries. Delivered administrative support for daily operations, customer service, and general office tasks. Coordinated records and documentation for workshop services.

Managed and maintained Jira Assets and asset management processes across the organization. Configured asset structures, schemas, and forms to improve data accuracy and system reliability. Supported onboarding and offboarding processes, ensuring correct assignment and tracking of IT resources. Identified data inconsistencies and implemented corrective actions to improve operational efficiency. Collaborated with internal teams to support system configuration and process improvements.

Performed functional, regression, and exploratory testing for multiple AAA game titles across PC and console platforms. Created and executed test cases and documented defects using JIRA and TestRail. Validated gameplay features, UI/UX behavior, and platform certification requirements. Collaborated with developers and QA teams in Agile/Scrum environments to ensure product quality. Participated in release cycles and regression testing to maintain product stability. Mentored new QA team members and supported onboarding activities.

Implemented bug fixes and minor feature updates in production environments. Worked with JavaScript, HTML, and CSS to maintain web application functionality. Collaborated with development teams using Agile methodologies.

Opened the store and prepared daily operations. Received, controlled, and logged incoming merchandise. Prepared and assembled orders for various supermarket clients. Coordinated logistics and tracked deliveries.

Controlled access and monitored facility security. Oversaw and ensured compliance with security protocols.

Handled customer service and managed client inquiries. Performed general administrative tasks and documentation control. Received, verified, and logged incoming merchandise.

Assisted and advised customers. Managed cash register operations and organized the sales area.