Management of new customers, increasing the number of sales of mobile phone services, Internet and cable television. Registration of customer information in the company's systems. Response to customer problems and doubts. Trouble Ticket management Customer service for a quality service at customer requirement 7/24.

Management corporate clients for the implementation of Home Automation and Building Automation projects, increasing the number of Projects. Supervision in the implementation of Sold Projects and Customer Support after completing this stage.

Survey, diagnosis and design of processes and functional specifications of business support systems of telecommunications companies, specifically interacting with BSS, CRM and BI modules. Preparation of user manuals of the functionalities for the area of Taxes, Collections and Accounting and Muticenters users. Team Leader of the UAT testing team for all Pre and Post Sales System flows of "SPECIAL INTERNET AND FIX NETWORK SERVICES" and "MOBILE POSTPAID".

Survey, diagnosis, process design and functional specifications of business support systems of telecommunications companies, specifically interacting with BSS, BI and CRM modules: "Tax Management", "Accounting Management".