Conducted user research, audits, and prototype testing to improve the proctoring platform. Delivered User Experience training to client teams and led usability best practice workshops. Improved client brand presence through user-centered design solutions, improving usability by 40% in the first quarter.

Mapped the complete user journey from onboarding to community engagement to ensure a seamless experience. Designed intuitive user interfaces, visual assets, and consistent micro-interactions for End-User Experience. Collaborated with stakeholders to prioritize features based on user needs, business goals, and technical feasibility. Established and maintained a scalable design system for brand cohesion.

Created and maintained cohesive design systems for 10+ digital projects, ensuring product consistency, scalability, and reducing design-developer handoff issues. Created interactive prototypes and high-fidelity mockups using Figma, optimizing user interfaces and increasing conversion rates by 20%. Worked in an agile, iterative environment, incorporating feedback to improve design quality and reduce revision cycles by 30%.

Designed conversion-optimized websites and digital marketing materials. Created mobile-first interface designs and contributed to UX strategy.

Solve UX problems, such as usability or findability, with a creative approach. Perform concept, and usability testing and gather feedback. Analyze and meet product and business specifications. Create interaction models and evaluate their success. Build wireframes and prototypes around customer and user needs. Create and maintain scalable design systems. Collaborate with other designers to implement attractive and functional designs. Discuss design ideas and prototypes with developers and stakeholders. Maintain clear and open communication across teams. Stay informed about competitor products and industry trends. Design conversion-oriented websites for different companies. Create digital marketing materials. Design user-friendly interfaces for mobile applications. Enhance client’s brand through digital solutions, understanding market needs.

Providing excellent, friendly, and positive customer service via email and chat. Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills. Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better. Savvy with web, computers, and smartphones. Able to work independently and collaboratively.