- Installed, customized, and integrated enterprise software solutions supporting claims service applications. - Performed root cause analysis and troubleshooting for critical production system issues. - Review existing and newly developed code while supporting unit testing and defect resolution activities. - Identified opportunities to improve system performance, scalability, and application availability. - Assisted in delegating work packages and coordinating deliverables across development teams. - Resolved complex technical design and integration challenges in enterprise environments. - Mentored junior developers and third-party team members on technical procedures and best practices.

- Designed responsive web pages using ASP.NET, HTML5, AJAX, CSS3, and JavaScript. - Upgraded, configured, and debugged existing software applications. - Provided application-level technical support and troubleshooting assistance. - Collaborated with teams to improve system functionality and usability.

- Managed enterprise integration projects ensuring alignment with business and technical requirements. - Worked closely with database administrators and system administration teams to support integrations. - Assisted in developing and executing system development plans to resolve technical issues. - Conducted business and technical analysis supporting integration testing and deployment activities. - Collaborated with analysts, system designers, and business stakeholders during integration lifecycle phases. - Minimized operational impact during integration implementations and system changes. - Delivered training sessions for employees on new application features and functionality.

- Developed a self-learning web portal supporting Mexico’s new penalty system. - Implemented user-level access controls, test creation workflows, and administrative functions. - Created technical and end-user documentation for portal usage and maintenance.