Simera Professional Key (SPK)

Marcelo A

El Salvador

Bilingual Customer Support Specialist

$ 2,100/month

Skills

Google Workspace
HR Platforms
Technical Troubleshooting
Online Chat Support
Escalation & Conflict Resolution
Live Chat Support
MS Office 365 Suite
Google Workspace Suite
Techinal Troubleshooting
Tecnhical Troubleshooting
CRM Platforms
Googleworkspace
- Technical troubleshooting
Basic Technical Troubleshooting
Active Listening & Empathy,
Google Suite/Workspace
Live chat support
Ticket Management
• CRM & Platforms
Live Chat & Email Support

Marcelo A

El Salvador

Bilingual Customer Support Specialist

$ 2,100 /month

Skills

Google Workspace
HR Platforms
Technical Troubleshooting
Online Chat Support
Escalation & Conflict Resolution
Live Chat Support
MS Office 365 Suite
Google Workspace Suite
Techinal Troubleshooting
Tecnhical Troubleshooting
CRM Platforms
Googleworkspace
- Technical troubleshooting
Basic Technical Troubleshooting
Active Listening & Empathy,
Google Suite/Workspace
Live chat support
Ticket Management
• CRM & Platforms
Live Chat & Email Support

Experience
Education

Bilingual Customer Support Specialist

TELUS International

August 2024 - January 2025

Provided high-volume omnichannel customer assistance for the MoneyGram account in English and Spanish, maintaining strict compliance with financial security protocols. Resolved critical customer disputes, transaction errors, and account inquiries under high-pressure scenarios while maintaining superior CSAT ratings. Documented troubleshooting steps, account notes, and customer interactions accurately in enterprise CRM tools.

Smart Scores

Communication

Role Fit

Adaptability

Problem-solving

Smart Skills

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