Resolved critical Sentry issues, removing blockers that prevented 10,000+ daily client cancellations, restoring system reliability and customer self-service. Enhanced repository workflows by enabling automated branch updates for backporting and auto-generating changelogs on release PRs, reducing manual effort and release friction.

Completed 300+ reviews for students from all over the world who are currently working on projects in HTML & CSS, Ruby, and Ruby on Rails. Opened merge requests in the code_review_guidelines and advanced_building_blocks_test GitLab repositories to fix bugs in the review guidelines and add test cases to improve reviews of ruby projects for the team.

Developed scheduled tasks to automate a revenue loss identification process that previously took over a week, reducing execution time by 90%. Automated existing reporting to review trends of mediation and appraisal of phone call indicators, allowing reports to be viewed with only one click.

Developed BPM features that were done manually in the past using a Spring-based framework reducing the use of resources and centralizing the requests in one platform. Created automatic reporting for the BPM Processes using Eclipse BIRT and stopped the use of spreadsheets for this task. Developed VBA applications that processed taxes, clients, and expenses in a faster and automatized manner.

Developed web services and back-end features that helped maintain the pay-office module availability for clients using mostly .NET and Oracle Forms. Supervised the bank's electronic bank and web portal, along with other sites developed by external providers achieving to successfully deploy all of them in the production environment.

Lead the development team using the SCRUM methodology while working on the Equipment and supplies module, among other features, and help to maintain the database for the computer system (ERP). That was later deployed and used not only to administrate resources but also to store and process data for the final report of the survey.

Cached payment consults using the proxy pattern achieving to eradicate over 200K daily payment failures. Automated conciliation process by creating an endpoint to run conciliation of a given chain on demand in the admin page alleviating the re-process for clients and stopping daily workarounds in production. Improved predictive monitoring by creating AWS metric filters from Rails logs to develop alarms in Cloudwatch to monitor operations behavior and fixing the issues before the clients noticed.