Coordinated daily schedules with electricians by confirming their assigned service stops each morning and ensuring they were prepared and on time for scheduled jobs. Scheduled electrical inspections directly with city departments and coordinated inspection dates to keep projects moving forward. Contacted clients to confirm appointments and maintained consistent communication throughout each project. Coordinated wall repair services and subcontractors, ensuring work was properly scheduled and completed within the expected timeframe. Served as the primary point of communication for clients throughout the project lifecycle, providing updates on current progress, upcoming steps, and estimated completion timelines. Provided regular updates to the CEO regarding project status, scheduling, inspections, subcontractor coordination, and overall day-to-day operations.

Oversaw client onboarding and case coordination from the initial contract through preparation and filing of VAWA immigration cases. Guided clients through the process of collecting and submitting required documentation and supporting evidence for their cases. Maintained consistent monthly communication with clients, providing updates on case progress and outstanding documentation. Reviewed client-submitted documents and supporting evidence to ensure information was complete, properly organized, and ready for filing. Followed up with clients to ensure affidavits were reviewed, required information was completed, and all necessary evidence was uploaded before filing. Served as the primary point of contact for clients throughout the pre-filing process, addressing questions, coordinating follow-ups, and keeping clients informed of next steps.

Oversaw a dedicated portfolio of residential properties, serving as a primary point of contact for residents and property-related inquiries. Handled resident inquiries and requests, providing timely support and coordinating resolutions across multiple properties. Coordinated maintenance requests from initial reporting through completion, working with vendors and service providers to ensure issues were addressed efficiently. Administered rent and payment collection, following up with residents regarding due payments and account-related matters. Supported the leasing process, including responding to prospective tenant inquiries, coordinating property tours, and assisting with the rental process. Managed a high-volume portfolio while maintaining strong customer service standards, earning recognition as one of the top-performing agents.

Handled high-volume inbound customer inquiries related to product information, purchases, orders, shipping, returns, refunds, and replacements across major U.S. e-commerce retail brands. Processed customer orders directly over the phone and assisted customers throughout the purchasing process, including product selection and order-related questions. Handled returns, refunds, and replacements while processing customer orders in accordance with company policies and procedures. De-escalated complex and challenging customer interactions, resolving issues professionally while maintaining a positive customer experience. Promoted to Floor Support after only four months, providing assistance to frontline representatives and handling escalated customer issues that required additional support. Promoted to Supervisor within the first year, overseeing escalated interactions and supporting daily customer service operations in a high-volume e-commerce environment.

Provided technical support for Samsung washers and dryers, handling high-volume inbound calls from customers experiencing appliance issues. Performed remote troubleshooting and diagnostic assistance, guiding customers through step-by-step solutions to identify and resolve appliance problems. Coordinated service appointments and technician dispatches when issues could not be resolved remotely, ensuring customers received timely repair assistance. Handled product replacements and refunds when appliances could not be repaired, following Samsung and retailer-specific policies and procedures. Handled complex and escalated customer interactions, maintaining professionalism while resolving technical and service-related concerns. Promoted to Floor Support, assisting frontline representatives with difficult technical cases, escalations, and troubleshooting procedures.