Enterprise Resource Planning platform designed for businesses in Haiti. Requirements Analysis, System Design, Full Stack Development, Functional & Software Testing, PWA Integration, and Internationalization (i18n). Key Modules: POS, Inventory, Sales, Purchases, CRM, Customers, Suppliers, Dashboard, Reports, and SaaS Subscription System. Technologies: Node.js, Express.js, React.js, MongoDB, REST API, PWA, Service Workers, i18next.

Diagnosed and resolved hardware, software, and connectivity issues, providing on-site technical support to faculty and students. Configured computers (PCs and NUCs) and institutional peripherals to ensure optimal performance. Prepared technical reports and tracked incident resolutions using internal tracking systems.

Marketplace platform for buying and selling products, vehicles, real estate, and services. Business Analysis, UML Diagrams, Use Case Modeling, Database Design, Software Architecture, Implementation, Testing, and PWA. Key Modules: Marketplace, Seller Dashboard, Buyer/Seller Chat, PayPal & NatCash Integration, Ratings, Subscription Plans. Technologies: ASP.NET Core MVC, C#, Entity Framework Core, SQL Server, JavaScript, Bootstrap, Service Workers, i18n.

Provided multi-channel user support via ticketing systems and calls, managing technical incidents and performing basic access administration. Assisted users with remote troubleshooting, diagnosing issues efficiently to ensure minimal downtime. Escalated complex technical issues to higher support tiers while maintaining clear communication with users throughout the process.