Led creative production for an international audiovisual advertising agency, working with Panamanian and international clients on special projects.

• Built and directed a team of twenty, optimizing tasks based on skills and complexity. • Oversaw daily operations, including order management, demand management, capacity management, CRM management, logistics, billing, invoicing, SOP Development and supply chain optimization. • Implemented process improvements, resulting in a 20% decrease in production lead times and a 10% reduction in operational expenses within the first year. • Achieved a 15% improvement in team productivity and a 20% reduction in employee turnover through effective leadership and training programs. • Established and monitored key performance metrics, maintaining a 98% on-time delivery rate and a 99% order accuracy rate. • Collaborated with stakeholders to optimize processes, achieving a 25% reduction in interdepartmental communication errors.

Spearheaded creative production for film, tv, and advertising projects.

• Represented or supported the Chief of Staff in crucial meetings and press interviews. • Conceptualized and designed presentations, simplifying big data into comprehensive knowledge for informed decision-making. • Handled sensitive information with discretion and maintained confidentiality. • Verified and validated documents, reducing errors by 45%.

• Managed and delegated tasks to a team of five (5) according to their skills and job complexity, reducing delivery time by 20%; and successfully coordinated with functional leaders and external stakeholders to mediate and solve problems, reducing complaints by 25%. • Validated and verified the impact each update could have in a system-wide and communicated them to users before activation, decreasing incident reports by 20% • Defined and established internal control system and processes within my unit, increasing productivity by 35% • Conceptualized and designed presentations from big data into simple and understandable information that helped the government reduce costs.

• Verified and validated software updates, decreasing bugs by 60%. • Coordinated with leaders to present updates, decreasing bugs by 20%. • Developed periodic system update reports and SOP, optimizing processes, and increasing customer satisfaction by 30%.