Embedded technical partner for an enterprise client, coordinating across multiple stakeholder groups to turn technical incidents and service risk into clear business decisions. Own service continuity across AWS and Azure, sustaining 99.9% SLA compliance and contributing to a 30% reduction in incidents during my first months in the role. Lead change control and deployment governance in Azure DevOps, reducing production risk and protecting service continuity.

Led the monthly code-freeze and release cycle for Accenture's internal MMP SaaS platform, coordinating Dev, QA, and Performance teams. Owned release management and CI/CD, prioritizing changes to minimize customer-facing disruption. Managed identity and access controls across multi-environment infrastructure supporting client-facing SaaS operations.

Led design and deployment of the global backup/failover architecture for Etisalat's live video platform at the 2022 FIFA World Cup, ensuring resilient, multi-region, uninterrupted service continuity for a mission-critical global event. Led cross-functional engineering teams across Europe delivering SaaS implementations for global enterprise customers on AWS, Azure, and GCP. Translated complex customer requirements into scalable technical solutions across LATAM, EMEA, and APAC. Partnered with Sales, Project Management, and Customer Success teams to accelerate time-to-value and reduce delivery risk across strategic accounts.

Designed and deployed SaaS architectures for live and VoD platforms across public cloud and hybrid enterprise environments. Coordinated global service delivery with Customer Success, PreSales, and Sales teams to deliver customer-specific implementations on time. Supported complex integrations involving cloud infrastructure, APIs, CDN, and video delivery technologies.

Owned strategic enterprise accounts across LATAM, EMEA, and APAC, ensuring SaaS deliverables were completed on schedule and customers achieved measurable adoption and value. Served as primary escalation point for service and product issues, proactively identifying risks before they impacted customer business outcomes. Coordinated Technical Support, Engineering, Field Service, and Product teams to improve adoption, service continuity, and account health. Identified product usage gaps and customer experience friction, contributing to improved onboarding and account growth opportunities.

Delivered system integration, technical consulting, and troubleshooting for enterprise customers across LATAM. Identified migration and upsell opportunities, supporting technology adoption and revenue growth across strategic accounts.

Led planning and deployment of IPTV/OTT infrastructure, CDN evolution, and HEVC Full-IP Headend architecture. Acted as a central technical liaison between Engineering and Operations, improving coordination and project execution.

Designed and deployed IPTV/VoD, Multiscreen, DRM, and authentication platforms supporting large-scale digital video services. Led RFI/RFP processes, proof-of-concept deployments, and Low-Level Design documentation, including work on Flow, one of Argentina's flagship digital video platforms.