Simera Professional Key (SPK)

Hazel G

Nicaragua

Customer Service Agent

$ 1,200/month

10+ yrs exp

Bilingual Customer Support and Administrative Professional with over 7 years of combined experience in technical troubleshooting, legal assistance, and client management. Skilled in POS system support, chat/email operations, billing resolution, and document drafting. Ability to handle complex workflows, manage customer inquiries with high satisfaction, and streamline administrative tasks with precision and strong attention to detail.

Skills

  • Customer Service
  • Problem Solving
  • Technical Support
  • Legal Assistance
  • PO Systems
  • Report Generation
  • Problem-Solving
  • Legal assistant
  • Customer service skills
  • costumer service
  • Custumer service 70%
  • Customer Service Rep
  • Teamwork and Effective Communication
  • Custumer Service Oriented
  • Customer Service Chat
  • Clear and effective communication
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • Clear and proactive communication
  • customer service,
  • Customer Service Agent
  • Customer Service Mindset
  • Problem - solving
  • Legal Document Drafting.
  • Customer Service Management
  • Customer serve
  • Administrative Coordination
  • IT technical support
  • Chat and Emails
  • Customer Service Oriented
  • o Problem-Solving
  • IT Technical Support
  • POS systems
  • coustomer service
  • Proble solving
  • ISP Technical Support
  • Customer service
  • Customer service emails
  • customer service cu
  • 3. Problem-Solving
  • Legal Documentation
  • Problem solving
  • Technical Support.
  • 100% remote
  • Curtomer Service
  • Custumer service 80%
  • custumer services

Hazel G

Nicaragua

Customer Service Agent

$ 1,200 /month

10+ yrs exp

Bilingual Customer Support and Administrative Professional with over 7 years of combined experience in technical troubleshooting, legal assistance, and client management. Skilled in POS system support, chat/email operations, billing resolution, and document drafting. Ability to handle complex workflows, manage customer inquiries with high satisfaction, and streamline administrative tasks with precision and strong attention to detail.

Skills

  • Customer Service
  • Problem Solving
  • Technical Support
  • Legal Assistance
  • PO Systems
  • Report Generation
  • Problem-Solving
  • Legal assistant
  • Customer service skills
  • costumer service
  • Custumer service 70%
  • Customer Service Rep
  • Teamwork and Effective Communication
  • Custumer Service Oriented
  • Customer Service Chat
  • Clear and effective communication
  • Problem-Solving:
  • Customer services
  • Problem-solving.
  • Clear and proactive communication
  • customer service,
  • Customer Service Agent
  • Customer Service Mindset
  • Problem - solving
  • Legal Document Drafting.
  • Customer Service Management
  • Customer serve
  • Administrative Coordination
  • IT technical support
  • Chat and Emails
  • Customer Service Oriented
  • o Problem-Solving
  • IT Technical Support
  • POS systems
  • coustomer service
  • Proble solving
  • ISP Technical Support
  • Customer service
  • Customer service emails
  • customer service cu
  • 3. Problem-Solving
  • Legal Documentation
  • Problem solving
  • Technical Support.
  • 100% remote
  • Curtomer Service
  • Custumer service 80%
  • custumer services

Customer Service Agent

IBEX Global
January 2020 - December 2025

Provided technical support via chat to restaurants using the POS system. Assisted in generating sales, accounting, and employee reports within the POS system. Handled issues with kitchen devices such as tablets, terminals, and kitchen printers.

Customer Service Agent

Concentrix
January 2018 - December 2019

Provided email support addressing questions or issues related to subscription payments on a music platform. Assisted users of a video game subscription service regarding billing issues and answered gameplay-related questions via chat.

Legal Assistant

CEICO Law Firm
January 2014 - December 2017

Managed collections from companies and individual clients for services rendered. Provided assistance in property legalization cases. Supported the legalization of corporations before commercial registries, DGI, local government offices, among others. Drafted legal documents.

Smart Scores

Communication
85
Role Fit
95
Adaptability
80
Problem-solving
80

Smart Skills

beta