Built and maintained E2E automated test suites in C# (Ranorex) and TypeScript (Playwright / Appium) covering desktop, mobile, and peripheral hardware interfaces; 200+ test cases executed per release cycle. Refactored the automation framework from Ranorex (C#) to TypeScript (Playwright/Appium) to improve Apple ecosystem compatibility and team maintainability, automating repetitive checks and reducing manual testing effort. Built Appium test suites for mobile app during a cross-product integration effort, automating shared flows across both applications and validating interoperability of the combined platform. Authored test plans and cases for manual testing across web, mobile, and hardware peripherals, validating cross-platform interoperability. Performed manual API testing of SOAP services using SOAP UI. Worked on migrating endpoint suite to Postman to work on an automated solution with JS scripts to improve global visibility, accessibility and usability within teams.

Designed and executed API test suites for a high-traffic SMS SaaS platform handling multiple thousand messages per day; validated reliability and security of messaging APIs under peak concurrent load. Conducted functional, load, and negative testing including packet interception and encryption validation; ensured compliance with SMS regulations. Integrated automated tests into CI/CD pipelines in collaboration with development and DevOps teams.

Authored and maintained comprehensive test plans derived from formal specifications and informal stakeholder input, defining scope, entry/exit criteria, and test strategy for 3 concurrent projects/releases. Directed manual test execution against defined acceptance criteria, holding delivered functionality to specification and blocking sign-off on unmet exit criteria — 90% of releases passed acceptance on first submission. Structured reporting pipelines for progress tracking and expectation management, delivering daily status summaries that kept development, product, and support stakeholders aligned — a role that had no formal reporting rhythm before.

Provisioned, configured, and maintained Linux/Apache/MySQL/PHP environments powering hosted WordPress sites. This includes package installation, updates, and core patch management. Hardened production servers per organizational security policy and industry standards: firewall configuration, SSH key enforcement, and least-privilege file permission audits. Deployed and tested WordPress core, theme, and plugin updates across managed instances, troubleshooting third-party extension compatibility and verifying cPanel integrity before customer-facing rollout.

Participated in backlog grooming sessions to clarify requirements and reshape user stories into testable specifications, ensuring acceptance criteria were measurable before entering a sprint. Executed manual functional, UI, and regression testing across web and mobile platforms, catching UI inconsistencies, responsiveness defects, and functional regressions prior to release. Contributed proactive refinements to the testing workflow, improvements to test case suites / regression checklist consolidation.

Provided software helpdesk support.

Worked as a workforce analyst.

Worked as a senior customer service advisor.

Worked as a customer service representative.

Worked as a technical support specialist.