Provide assistance to field technicians with provisioning services for Cable/IPTV/Internet and quality assurance.

Assistance with annual enrollment of health insurance, modifications of coverage and benefits provided by employers' insurance plans.

• Locate vendors for purchase order • negotiate price, availability and freight

Verify and improve KPI’s, develop agents, quality assurance evaluations for agents, implementation and development of action plans, improve processes, motivational activities for the agents. Tech support via telephone for Windows 7/8/10/11 and MAC OS. Online and On-Site dispatches.

• I Was a supervisor for phone tech support/customer service agents, we performed minor troubleshooting and installation. • Performed quality evaluations and provided feedback for continuous improvement for agents • Provided support documentation and explained procedure for agents in order to provide adequate assistance to the clients, while staying inside the scope of work • Developed SMART action plans for agents in order to prepare them for their current, and future, roles in the company based on their competencies

Tech support for printers, customer service for telephones.

• Technical support for Stamp Printers • troubleshooting, installation and/or replacement of meters. • SME for printer related troubleshooting • Cleared and effective communication is vital in this role. • Had an in-depth understanding of the products or services your company offers. • Used ticketing systems to track and manage customer issues.

Configuration of equipment, server management and network support, support of terminal equipment and on-site computers, configuration of email servers and maintenance.

Description not provided