• Successfully launched 6 new Inbound/Outbound sales- CS campaigns. ● Structuring different processes and the staffing required. ● Leadership Development to effectively meet and exceeds our client’s expectations. ● Talent acquisition in accordance with client demands for inbound and outbound operations.

● Create processes and enhancements to increase productivity and client experience. ● Coach and develop Account Coordinators through demonstration, observation and feedback. ● Manage operational function including partnership with sales, reporting to sales/sales management and vendors/ ● Accountable for customer and revenue base retention and overall “post sales” client experience.