The Content Moderation Advisor is responsible for reviewing, evaluating, and moderating user-generated content to ensure compliance with platform policies, legal requirements, and community standards. This role plays a key part in maintaining a safe, respectful, and trustworthy digital environment while providing guidance and recommendations to improve moderation processes and content quality.

Key Responsibilities

1. Review and moderate user-generated content (text, images, videos, and audio) in line with company policies and community guidelines.
2. Support quality assurance initiatives by identifying gaps and suggesting process improvements.
3. Identify, assess, and take appropriate action on content that violates platform standards.
4. Provide advisory support and recommendations on content moderation decisions and best practices.
5. Escalate sensitive or high-risk cases to relevant teams in a timely and accurate manner.
6. Stay up to date with changes in policies, regulations, and emerging content trends.
7. Collaborate with internal teams to improve moderation workflows and policy enforcement.

Qualifications:

1. Bachelor’s degree or relevant experience in content moderation, trust & safety, or customer support
2. English proficiency at C1/C2
3. Previous experience in content moderation or advisory roles is an advantage.
4. Strong analytical and decision-making skills with high attention to detail.
5. Ability to handle sensitive or potentially distressing content in a professional manner.
6. Excellent written and verbal communication skills.
7. Ability to work in a team and independently while adhering to strict guidelines and deadlines.
8. Flexible to work onsite, hybrid, or remotely.